- How do I upload my pictures?
- Do I need to format my pages to a specific size?
- I can't find a place to order a Gallery Wrap.
- Can I design my pages with a border around the edge?
- What is Photo Paper?
- How long will my prints last before they start to fade?
- Do you offer any local photoshop or photography classes?
- When can I expect my prints to arrive?
- Where do you ship?
- What are your shipping prices?
- Can you scan my old scrapbook pages and print them on archival paper?
- What if I don't like how my print looks?
- Do you sell Books, Binders, and Refill pages?
- Do you offer Discounts for Scrap4Hire Designers?
- Do your prints have white borders?
- Why is the uploader taking so long?
- I can't find where to select Matte or Glossy.
- Do you offer Bound PhotoBooks?
- Do you offer Calendars?
1. How do I upload my pictures?
To upload your pictures go to the scrapbook printing link on the website click on upload, and then follow the directions. You will need your files in JPEG format and we prefer them to be in the RGB (default color) color setting. The site will only allow files smaller than 15mb to be uploaded which will handle any properly formatted 12x12. For the best results and highest image quality, always submit the original, largest size, high-resolution digital file you have. Do not use cell phone images or web site images. We will make free enhancements to brightness and color, however we cannot improve images that are provided to us as poor quality. This includes images that are out of focus, low-resolution or pixelated.
2. Do I need to format my pages to a specific size?
Yes. A 4x6 is not a 12x12. As long as they are formatted in the correct aspect ratio and are at an acceptable dpi (300 is what we recommend) your pages will be beautiful. If you designed at 12x12 but are ordering 8x8 there would be no need to resize the files. Files typically print to a standard level of acceptance if they are at least 150dpi, there is however a visible difference between 150 and 300. The printing world uses 300dpi as a standard resolution or dpi setting. Files at 110dpi and lower are not quality standard.
3. I can't find a place to order a Gallery Wrap.
Gallery Wraps, Stretched Canvas, Bulk Invitations, and other photo gifts are on a separate uploader than the regular single prints. Click the Cards, Gifts, and More on our site to find them. You can also order your single pages here, there just isn't an option for photo storage with this uploader.
4. Can I design my pages with a border around the edge?
Sure, just keep in mind that regardless of how hard we adjust it, you may still have 1/16" of an inch cut off due to paper feed alignment. With that in mind, design your borders a little thicker than intended, (1/8-1/16"), as well as photo's and text.
5. What is Photo Paper?
We print on true photographic photo paper. The term is very lightly used because of inkjet and laser printers. True photographic paper goes through chemicals to develop, has very archival qualities and is also water proof. Why use Photo Paper? The chemicals are processed into the paper, where a laser or inkjet printer lays the ink on the top. This paper is scratch resistant, water proof, and has a shelf like of over 100 years without fading! We optimize every print by adjusting controls in our equipment to make your print the best possible print we can. We adjust brightness, contrast, and sharpness. We align your print to have as minimal trimming (less than 1/16th of an inch) as possible.
6. How long will my prints last before they start to fade?
Standard print tests are done to test prints that are in an album or stored in a box. In the photographic paper industry, Wilhelm Research is considered by most to be the best standard to use. They rate the prints at an 80 -100 yr life. This is not true if you have the print hung in a window facing sunlight all day. There are tests done by facilities that use a much lighter standard and they will give estimates of 200-300 yr life, but experience tells us that they are overstating their archival nature.
7. Do you offer any local photoshop or photography classes?
We do offer classes. We are a subsidiary of Allen's Camera in Utah, where we offer photoshop and photography classes. You can find class listings and a brief discussion on the photo class link at www.allenscamera.net.
8. When can I expect my prints to arrive?
We usually ship much faster than our stated delivery time, but to avoid problems with holidays, weekends, and any postal delays; our policy is that we will print your pages and have them shipped within two business days. For example: If you order your prints on Sunday, will print by tuesday and ship by wednesday (at the latest). In reality, we are usually 1 day faster, but we do have some days that our workload requires a 48 hour turnaround.
9. Where do you ship?
We ship International! In the USA (priority) International (first class).
10. What are your shipping prices?
$5 Flat to the U.S. and Canada. $10 International, regardless of weight!
11. Can you scan my old scrapbook pages and print them on archival paper?
Yes, but it does require that we have the actual pages or single prints. Our standard price is $1.00 per page to scan and then you pay standard print prices. We do have volume prices for orders over 200 files. If you are interested in scanning please contact us via email at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
12. What if I don't like how my print looks?
Send them back for a full refund. Our lab techs inspect every page that is printed, if we see a problem, we reprint it immediately. As we are human, we may miss something. Scrapbook Pages and individual designs are technical to manage. We strive for perfection. If you are unsatisfied, please email or call us at 801.224.0006 and we can help.
13. Do you sell Books, Binders, and Refill pages?
Yes, in all sizes. We are currently increasing our catalog of products on a weekly basis, but as a traditional photo lab, we offer a lot of products to pro photographers. One of our popular products that we are in the process of putting online is our gallery leather hard paged full bleed photo books. We will have them online shortly, but call us if you are interested in the meantime 801.224.0006.
14. Do you offer Discounts for Scrap4Hire Designers?
We have a price discount at 200 pages or more ordered for Scrap4Hire Designers, or any bulk orders. We currently have our cards and announcements tiered, but for single 8x8 or 12x12 we will manually adjust the price to $1.49 a 12x12, and $.99ยข for an 8x8 for an order of 200 or more. Please email us for this adjustment.
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
15. Do your prints have white borders?
If you want they can, but by default they do not. We print full bleed (edge to edge) prints. We actually look at what is being trimmed off and make sure that it isn't trimming any text or making borders appear to be uneven. In the printing world you would leave about 1/4" on the edge of your page as non critical data (text, pictures, etc). Please keep this in mind as you are designing your pages!
16. Why is the uploader taking so long?
This could be the cause of many different things. Check your internet connection & speed. It could be that the uploader is experiencing high volumes. If this is happening, feel free to use our "alternate uploader" in the bottom left corner of our printing page. You need to make sure your computer is running the latest version of Microsoft Silverlight. The uploader should prompt you to update it when necessary. You can find the free installer here.
17. I can't find where to select Matte or Glossy.
There are a few places for this option. The last is right before checkout. Here is a screen shot for you.
18. Do you offer Bound PhotoBooks?
Yes. The challenges we run into in the printing business is finding the most user friendly way to communicate what you want online. We have recently purchased yet another uploading software program that will be the most user friendly for photo books, cards, and calendars. These products are printed on a new top of the line inkjet Xerox printer and will be ready to upload mid-October 2009. We also have board books that are printed on our premium paper and "baked" into the book. If you need something now, feel free to email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
19. Do you offer Calendars?
Again, The challenges we run into in the printing business is finding
the most user friendly way to communicate what you want online. We have
recently purchased yet another uploading software program that will be
the most user friendly for photo books, cards, and calendars. These
products are printed on a new top of the line inkjet Xerox printer and will be
ready to upload mid-October 2009. We can produce a flat 12x18 calendar, 12x12 folded, 8.5x11 folded, any size really. If you need something now, feel free
to email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
 |
Subscribe to this comment's feed